FAQ

We offer flexible shipping options to accommodate both local and international customers:

• For restaurants, hotels, and traders located in Singapore, we provide free delivery for orders above SGD $150. Orders below this amount will require self-collection from our warehouse.

We offer flexible shipping options to accommodate both local and international customers:

• For international bulk orders, including 20ft or 40ft containers, we offer FOB (Free on Board) and CIF (Cost, Insurance, and Freight) shipping options. Our team will work closely with you to arrange the most suitable and efficient shipment method to your destination.

Shipping Options

We offer flexible shipping arrangements for both local and international customers:

• For restaurants, hotels, and traders located in Singapore, we provide delivery for qualifying orders. Delivery is typically completed within 1–2 working days. For urgent cases, same-day delivery can be arranged upon request and subject to availability. Otherwise, self-collection from our warehouse is required.
  
• For overseas bulk orders such as 20ft or 40ft containers, we offer both FOB (Free on Board) and CIF (Cost, Insurance, and Freight) shipping options. Delivery times generally range from 20 to 40 days, depending on the destination and shipping method.

We accept the following payment methods:

• Bank Transfer – Recommended for secure and seamless transactions.
  
• PayNow – Fast and convenient, especially for local clients.
  
• Cash – Accepted, but not preferred. We encourage digital payments for better processing and record-keeping.

Yes, shopping with us online is safe and secure. We follow standard industry practices to protect your personal and payment information. All transactions are processed through secure channels, and we are committed to fulfilling every order with honesty and professionalism. If you have any concerns, our customer service team is always ready to assist.

You can place an order through any of the following methods:

1. Browse and select your preferred products, then proceed to checkout to complete your purchase.
   
2. For bulk purchases or to discuss special pricing, feel free to contact us via WhatsApp at +65 9632 0485.
   
3. Visit our official Shopee store:
   Store Name: bestgreen
   Link: https://shopee.sg/bestgreen.pteltd?entryPoint=ShopBySearch&searchKeyword=bestgreen
   

4. Visit our official Lazada store:
Store Name: bestgreen.pteltd
Link: https://www.lazada.sg/shop/c6i4vxdy/?spm=a2o42.pdp_revamp.seller.1.32ac68e485FYMJ&itemId=3319022851&channelSource=pdp

To cancel or make changes to an existing order, please contact our staff directly via WhatsApp at +65 8351 0968 as soon as possible. We’ll do our best to assist you promptly.

Yes, you’ll need to create an account or log in before proceeding to checkout. This allows you to:

• Save time on future purchases
  
• Access order history and track your orders
  
• Receive updates and exclusive offers
  

Once your order has been processed and shipped, you will receive a confirmation message with tracking details (if applicable). You can track your order in the following ways:

1. Log in to your account at bestgreen.com.sg and go to “My Orders” to view your order status and tracking information.
   
2. Tracking updates will be provided directly through the Shopee or Lazada platform under your order history.
   
3. If you placed your order via WhatsApp, you may contact our team directly at +65 9632 0485 for order updates.

Contact Us First

Reach out to our team via WhatsApp at +65 8351 0968 within 3 days of receiving your order. Please provide your order number, product details, and the reason for return.

Return Conditions

• unused, unopened, and in their original packaging.
  
• defective, damaged, or sent in error.
  

Return Process

Once approved, we will guide you on how to return the item. You may need to deliver the item back to our warehouse or arrange a return method with our staff.